HFFF offers help to family members or close friends of a pediatric cancer patient, who need to come to NYC to support the young patient during a critical cancer-related medical evaluation, treatment or surgery, but cannot afford the cost of a one- or two-night stay at a hotel. Here is HFFF's procedure for providing hotel accommodations to qualified visitors at no charge:

  • • Social Worker Contact. The visitor contacts the social worker at the cancer center or hospital where the patient is being treated. Your doctor can provide contact information for the social worker, if you don’t already have it.
  • • Case Evaluation. The social worker gives HFFF a confirmation of the patient's medical appointment and date(s), and evaluates and confirms the visitor's financial need for complimentary hotel accommodations.
  • • Contacting HFFF. The social worker tells the visitor how to contact HFFF. HFFF explains its procedure for reserving the hotel room and requests a major credit card to cover any expenses the visitor may incur at the hotel, other than the room charge.
  • • Room Availability. HFFF seeks to secure a room via its hotel network and to provide the visitor with a room reservation number a few days prior to check-in. If no room is available, the visitor will be notified. Regrettably, it is not possible to guarantee that a room will be available to all who wish to come at a given time.
  • • Room Reservation. If a room has been secured, HFFF notifies the visitor of the name, address and phone number of the hotel, reservation number, confirmed dates, and check-in and check-out times. The visitor can call the hotel to re-confirm just prior to arrival.
  • • Follow-up. When the stay is completed, HFFF calls the hotel to evaluate the stay and also provides an acknowledgement letter to the hotel. HFFF strongly suggests that the visitor send the hotel a letter of thanks.

Ready for the next visitor!!